Returns & Refunds policy

We strive for your complete satisfaction with your order, and our goal is to guarantee that all products delivered to our customers arrive in impeccable condition.

You retain the right to cancel your order without incurring any charges for the purchased goods within 14 days of the purchase date, excluding perishable or personalised items or those explicitly marked as non-returnable.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@lovedbymiranda.com

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

Securely pack and seal your return in the original packaging to safeguard against potential damage during transit.

All refunds will be paid within 14 days of receiving the returned product(s) minus the initial delivery costs. You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Loved By Miranda, 47 Bodenham Road, Hereford, HR1 2TP

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Cancellations:

It is necessary to notify us in writing before the expiration of the cancellation period. If you have already received the order, please proceed to return the product(s) to us. Unless the items being returned were delivered in error or are found to be damaged or defective, you will be responsible for covering the entire cost associated with returning the product(s) as well as initial delivery costs. Furthermore, you will bear responsibility for any damage to the product(s) until we formally acknowledge receipt of the returned items.

Damaged or Incorrect Orders:

We strive for all our customers to receive their orders in flawless condition; however, damages can sometimes happen. If you believe there is a fault with an item you've received, please notify us promptly by contacting us. We are committed to resolving any issues with faulty items as swiftly as possible, but it's crucial that you inform us as soon as you discover the fault to facilitate a prompt resolution.

Please provide as much information as possible regarding the damage. Additionally, we may request photographs capturing any damage, encompassing the entire packaging including shipping label for insurance purposes.

Include detailed images highlighting the damage or issues with the items. Ensure there is a clear picture displaying the intact seal on any damaged or broken goods.

Retain both the product and all packaging until further instructions are provided by us. Your cooperation in supplying comprehensive details and images will aid us in efficiently addressing and resolving the matter.

If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@lovedbymiranda.com